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Cancellation Policy

Cancelling and Rescheduling

Customers may cancel or reschedule without penalty by notifying us at least 48 hours before their scheduled appointment or reservation time. To cancel or reschedule, please contact us by phone at 0401486220 or by email at kaia@lightandcodes.com.

Late Cancellation

Cancellations are considered “late” when the customer does not cancel or reschedule at least 48 hours prior to the scheduled appointment or reservation time. Late cancellations will result in the customer being charged a fee of 100% of the price of the scheduled service or event.

Missed Appointments

If a customer misses their scheduled appointment or reservation without cancelling or rescheduling, they will be charged 100% of the price of the scheduled service or event.

Booking Fees

Any booking fees charged to the customer for scheduling a reservation or an appointment are non-refundable upon cancellation.

Provider Cancellation

If, for any reason, we must cancel your scheduled appointment or reservation, we will notify you as soon as possible and will work with you to reschedule or you will receive a full refund.

Refunds

Any refunds will be processed in the same method as the original payment.

Fee Waiver

We reserve the right, at our discretion, to waive any fee or penalty assessed hereunder for any reason we deem sufficient and reasonable.

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